Software Project Manager & Delivery Leader  ·  Senior Business Analyst  ·  GenAI Specialist

Glasdon
Falcao

Senior Software Project Manager  ·  Business Analyst & GenAI Specialist  ·  AI Transformation Leader

Google-Certified Senior Software Project Manager and Business Analyst with 20+ years driving digital and AI transformation across GovTech, HealthTech, Energy, and SaaS. Active practitioner of Claude AI and Gemini AI — accelerating requirements documentation, process modelling, and stakeholder analysis while maintaining the governance rigour that regulated environments demand.

Software Project Management Business Analysis GenAI · Claude AI · Gemini Process Modelling GovTech · HealthTech Enterprise Agile · SAFe NDIS · SaaS
Glasdon Falcao

Glasdon Falcao

McKinnon, Victoria  ·  Open to Permanent & Contract

20+ Years Experience
4 Continents
10+ Industries

🏅 Google-Certified Software Project Manager & BA
Google Project Management Certificate
Databricks Generative AI Fundamentals
PMI Generative AI for PMs
RMIT Advanced Product Management

www.linkedin.com/in/glasdonfalcao

Where Project Management Meets Business Analysis & GenAI

Two decades delivering technology that matters — combining Google-Certified project management, deep BA practice, and hands-on GenAI expertise with Claude and Gemini.

McKinnon, Victoria, Australia
0452 417 297

I am a Google-Certified Senior Software Project Manager and Business Analyst with 20+ years driving digital and AI transformation across complex, regulated environments. My work combines end-to-end project delivery with deep BA practice — translating ambiguity into measurable outcomes across GovTech, HealthTech, Energy, Aged Care, and SaaS.

I am an active practitioner of Claude AI and Gemini AI — using generative AI daily to accelerate process mapping, user story generation, BRD authoring, and stakeholder analysis. My GenAI practice is grounded in governance: every AI-generated artefact is validated against SME knowledge, compliance requirements, and audit standards — ensuring velocity without risk.

Currently, I co-lead product development and AI strategy at Crank — a purpose-built platform supporting autistic children and adults through gaming-powered life skills coaching — while also leading delivery at Sensys Gatso Group on Traffic Management Solutions across Australian states and jurisdictions.

I actively use Claude and Gemini as thinking partners for business strategy, technical decision-making, and AI-assisted development — and I'm passionate about responsible AI adoption at scale.

Core Capabilities

Six areas where I consistently deliver — whether inside a government agency, a SaaS startup, or a regulated enterprise.

🤖
AI Strategy & Responsible Adoption

Embedding AI-driven automation and decision-support systems using Claude and Gemini as strategic accelerators. Focused on ethical, policy-aligned implementation.

🔄
Enterprise Agile Transformation

Scrum, Kanban, SAFe, and hybrid frameworks across government, SaaS, and regulated enterprise environments — driving velocity without sacrificing quality.

🌏
Global Stakeholder & Vendor Management

Navigating complex commercial, compliance, and delivery relationships across geographies and sectors, including international outsourcing partnerships.

🛡️
Governance, Risk & Assurance

Embedding quality, testing, and compliance frameworks that balance delivery velocity with accountability — critical in regulated public-sector environments.

📱
Product & Platform Leadership

End-to-end ownership from MVP validation through to scaled, investment-ready platforms — web, mobile (.NET MAUI), and graph databases (Neo4j).

⚙️
Business & Process Excellence

Bridging strategic intent and operational execution with rigour and clarity — from requirements definition and business analysis through to continuous improvement.

💡
Innovation & Research

Identifying emerging technologies and translating research insights into actionable delivery strategies — from proof-of-concept through to scalable, investment-ready solutions.

🤝
Negotiation & Team Management

Building high-performing cross-functional teams through clear communication, constructive negotiation, and servant leadership — aligning people, priorities, and outcomes.

📋
GenAI-Augmented Business Analysis

Using Claude AI and Gemini AI to generate and iterate process maps, user stories, BRDs, and gap analyses — dramatically reducing documentation cycle time without sacrificing SME review rigour or compliance discipline.

🔍
Requirements & Process Excellence

BPMN process modelling, requirements traceability, DoR/DoD ownership, UAT management, and stakeholder facilitation across regulated environments — from federal government digital transformation to NDIS HealthTech platforms.

Business Analysis & GenAI in Practice

How I use Claude AI and Gemini AI every day to deliver faster, more defensible business analysis — without sacrificing the governance disciplines that regulated environments require.

🗺️
Process Modelling & BPMN

I use Claude to generate first-draft process maps from workshop transcripts and meeting notes — identifying actors, decision points, and exception paths. SME review always follows. Output format adapts to Lucidchart, Visio, or Confluence depending on the team.

📝
User Stories & Acceptance Criteria

GenAI accelerates backlog creation from process flows — producing persona-driven user stories with Given/When/Then acceptance criteria. I then layer in NFRs, DoR/DoD compliance, and regulatory constraints that AI consistently misses without prompting.

📄
BRDs & Requirements Documentation

I use AI to generate structured first drafts of BRDs and functional specs — then manually add requirements traceability, numbered IDs, and linkage to business objectives. This cuts documentation time by 40–60% while preserving audit-ready quality.

🔍
Gap Analysis & Process Improvement

AI surfaces structural inefficiencies and redundancies in documented processes — but I validate every flag against regulatory, compliance, and political context before acting. Combined with DMAIC and value stream mapping, this produces genuinely actionable improvement hypotheses.

🎭
Stakeholder Persona Simulation

I prompt Claude to role-play as a sceptical CFO, a compliance officer, or a frontline worker to pressure-test requirements before workshops. Adversarial prompting — not generic personas — surfaces the objections that matter. It's rehearsal, not replacement.

🛡️
AI Governance & Responsible Adoption

Every AI-assisted artefact I produce is treated as a first draft, validated against SME knowledge, and documented for audit. I design prompting protocols, output review checklists, and disclosure frameworks — ensuring AI accelerates delivery without introducing compliance risk.

Real-world GenAI BA experience
CRANK – No Barriers (NDIS)
Leading active Claude AI integration trial — scoping use cases, generating user stories, and managing AI-assisted development team across .NET MAUI and Neo4j platforms.
Sensys Gatso Group
Using Gemini daily to translate multi-jurisdiction regulatory requirements into structured business rules and stakeholder-ready documentation across Australian states.
Dept. Employment & Workforce Australia
Delivered BRDs, requirements traceability matrices, and agile backlogs for a flagship federal digital transformation under Commonwealth Digital Service Standard governance.

Professional Experience

Feb 2025 – Present
Senior Delivery & AI Leader
Sensys Gatso Group · Australia

Traffic Management Solutions — Speed & Red-Light Violation Capture across multiple Australian states. End-to-end client, vendor, and international team management. Gemini-powered decision-making.

Sep 2020 – Present
Software Project Manager & AI Delivery Partner
CRANK – No Barriers · Melbourne, VIC

Co-leading product development for NDIS gaming-powered coaching platform. Driving Claude AI integration strategy. 20,000+ coaching hours feeding proprietary AI dataset.

Oct – Dec 2024
Project Business Analyst
Mercy Health · Richmond, VIC

Aged Care CRM implementation (The Lookout Way) in a regulated healthcare environment.

Aug 2022 – Aug 2023
Senior Business Analyst
Greyhound Australia · Melbourne, VIC

Active Campaign and Analytics Configuration — marketing automation and customer engagement uplift.

Dec 2020 – Jul 2022
Senior BA & Consultant
Dept. of Employment & Workplace Relations · Canberra

Workforce Australia — flagship federal digital transformation. Agile delivery in complex multi-stakeholder public sector environment.

Nov 2019 – Nov 2020
Iteration Manager & Senior BA
Origin Energy · Melbourne, VIC

SmartIVR and Usage Insights implementation. Agile iteration management for customer-facing digital products.

Aug 2018 – Nov 2019
Senior BA & Product Owner
Centr · Melbourne, VIC

Product development across iOS, web, Android, and Salesforce CRM. Fast-paced consumer digital environment.

Dec 2016 – Jul 2018
Business & QA Automation Analyst
Sportsbet · Melbourne, VIC

iOS automation and AI ChatBot system implementation. QA automation frameworks for high-traffic consumer platform.

May 2016 – Dec 2016
Digital Transformation Analyst
AGL Energy · Melbourne, VIC

Identity management and single sign-on Okta authentication implementation.

Dec 2013 – Feb 2015
Technical Lead
Capgemini · Mumbai, India

Project Codename Harmony — car and phone Bluetooth sync. Global automotive technology integration.

May 2012 – Oct 2013
Senior Technical BA & QA Lead
openDoctor · Mumbai, India

Healthcare technology platform implementation and feature enhancements.

Jul 2004 – Jul 2010
Developer Analyst Lead
Rolta India Limited · Mumbai & Toronto

GIS product Rosetta — implementation and enhancements across Indian and Canadian markets.

Where I'm Headed

Actively exploring how AI tools can reshape delivery, product, and team capability — responsibly and at scale.

GovTech / Public Sector HealthTech / NDIS Energy & Utilities Financial Services Transport & Traffic Aged Care Consumer SaaS
01

Traffic Management Delivery · Sensys Gatso

Leading end-to-end delivery of Speed & Red-Light Violation Capture solutions across multiple Australian states — managing client relationships, international vendor teams, and complex jurisdictional compliance requirements.

02

Gemini-Powered Decision-Making · Sensys Gatso

Applying Gemini as a live thinking partner for technical and commercial decisions — accelerating risk assessment, stakeholder communication, and delivery planning in a high-stakes government technology environment.

03

Claude AI Trial at Crank

Identifying high-impact opportunities to accelerate product development, reduce delivery risk, and unlock new NDIS revenue streams.

04

State & Federal Digital Transformation

Delivering large-scale citizen-facing digital programs across state and federal government — navigating complex multi-stakeholder environments, compliance mandates, and Agile delivery in regulated public sector settings.

Certifications

A growing collection of credentials spanning project management, agile delivery, AI, and business analysis — click any card to view full size.

AI for Project Managers
Jobescape · 2026
AI for Project Managers
Google PM Professional Certificate
Google · Coursera · Feb 2026
Google Project Management Professional Certificate
Agile Project Management
Google · Coursera · Feb 2026
Agile Project Management
Maximize Productivity With AI Tools
Google · Coursera · Jul 2025
Maximize Productivity With AI Tools
Project Management Diploma – IBMI
IBMI Berlin · Aug 2023
Project Management Diploma
Innovation Management Diploma – IBMI
IBMI Berlin · Aug 2023
Innovation Management Diploma
Agile Business Analysis – IIBA Gold
IIBA · May 2020 · Gold Award
Agile Business Analysis
Use AI Responsibly – Google
Google · Coursera · Jul 2025
Use AI Responsibly
Advanced Product Management – RMIT
RMIT University · Jan 2022
Advanced Product Management
Databricks Generative AI Fundamentals
Databricks Academy · Feb 2025
Generative AI Fundamentals

LinkedIn Recommendations

Feedback from colleagues, managers, and collaborators across my career.

"

Glasdon assisted us in a major government digital service deployment. He is a highly proficient digital business analyst across the product management spectrum. He is customer-centric, full of energy and brings people along the journey.

Mark Volpato
Government Consulting — Making government easier by personalising services and experiences
"

As the Founder of Loup I considered us lucky to have Glasdon as the Business Analyst that contributed greatly to the creation of one of the worlds leading Fitness Apps - Centr by Chris Hemsworth.... read more

Paul Waldren
Chairman, Principle Media Group. Chairman Wild Child P/L.
"

I endorse Glasdon without hesitation - He has a great ability to build and cultivate professional relationships. He is easy to contact whenever you need to reach him.... read more

Ranjeev Singh Gautam
Co-Founder | Enterprise HR & Operations Leader | Ex-President | Ex-CHRO | Driving Growth, Governance & Global Workforce Transformation
"

Glasdon was the one that got away unfortunately. He is extremely motivated and has a passion for software testing from hands on testing to strategy. We worked together on automation strategies for a number of projects and technologies that required varied approaches and wins.... read more

Stuart Wilson
Application Delivery | Software Engineering & Test | Scalable Quality
"

Glasdon is a highly skilled professional with great personal qualities. He is diligent and very quick to understand new technology and technical requirements, enabling him to be a leading Automation engineer.... read more

Satinath Sarkar
Accelerating Drug Discovery
"

Glasdon did a fantastic job on our web redevelopment project in high-intensity situation. He is proficient in his method and positive in his approach to working with clients, developers or project managers.... read more

Adam Gilbert
Digital leader. I love UX, great content and an accessible web for all
"

I have managed Glasdon directly during his tenure at Rolta Canada. As a member of the Automation team working on Rolta's flagship product - "OnPoint" he was very hard working and diligent.... read more

Archana Sharma
VP, Canada Technology Services, Serco
"

As soon as you talk to Glasdon you can tell he is very knowledgeable and confident as a QA Analyst/Test Automation professional. He gets the job done on time and at a great level of quality.... read more

Karl Thomas
Senior Full Stack Developer
View All Recommendations on LinkedIn
Skills & ATS Keywords
Business AnalysisGenAI RequirementsPrompt EngineeringClaude AIGemini AIProcess ModellingBPMNUser StoriesAcceptance CriteriaBRDRequirements TraceabilityStakeholder FacilitationGap AnalysisAI StrategyResponsible AI Public SectorGovTechHealthTech NDISAgileScrumSAFe KanbanProject ManagementProduct Management Program ManagementDelivery Management Stakeholder ManagementVendor Management OutsourcingGovernanceRisk & Assurance QATest ManagementBusiness Analysis Process Improvement SaaSB2CMVP Mobile App DevelopmentTeam Leadership Cross-functional TeamsRegulated Environments Traffic ManagementAged Care EnergyFinancial Services

Open to New Opportunities

Seeking leadership roles where technology, strategy, and human purpose intersect — available for permanent and contract engagements.

✓ Permanent ✓ Contract
Business Lead & Analyst Roles
Business Analyst Senior Business Analyst GenAI Business Analyst Business Lead AI Enablement Analyst Product Owner
Delivery & Leadership Roles
Head of Delivery Senior Project Manager Program Manager Product Manager AI Transformation Lead Digital Transformation Leader
Projects & Consulting
AI Implementation Projects Digital Transformation Projects GovTech & Public Sector HealthTech / NDIS Agile Coaching & Consulting
Send Me a Message