Senior Software Project Manager · Business Analyst & GenAI Specialist · AI Transformation Leader
Google-Certified Senior Software Project Manager and Business Analyst with 20+ years driving digital and AI transformation across GovTech, HealthTech, Energy, and SaaS. Active practitioner of Claude AI and Gemini AI — accelerating requirements documentation, process modelling, and stakeholder analysis while maintaining the governance rigour that regulated environments demand.
McKinnon, Victoria · Open to Permanent & Contract
Two decades delivering technology that matters — combining Google-Certified project management, deep BA practice, and hands-on GenAI expertise with Claude and Gemini.
I am a Google-Certified Senior Software Project Manager and Business Analyst with 20+ years driving digital and AI transformation across complex, regulated environments. My work combines end-to-end project delivery with deep BA practice — translating ambiguity into measurable outcomes across GovTech, HealthTech, Energy, Aged Care, and SaaS.
I am an active practitioner of Claude AI and Gemini AI — using generative AI daily to accelerate process mapping, user story generation, BRD authoring, and stakeholder analysis. My GenAI practice is grounded in governance: every AI-generated artefact is validated against SME knowledge, compliance requirements, and audit standards — ensuring velocity without risk.
Currently, I co-lead product development and AI strategy at Crank — a purpose-built platform supporting autistic children and adults through gaming-powered life skills coaching — while also leading delivery at Sensys Gatso Group on Traffic Management Solutions across Australian states and jurisdictions.
I actively use Claude and Gemini as thinking partners for business strategy, technical decision-making, and AI-assisted development — and I'm passionate about responsible AI adoption at scale.
Six areas where I consistently deliver — whether inside a government agency, a SaaS startup, or a regulated enterprise.
Embedding AI-driven automation and decision-support systems using Claude and Gemini as strategic accelerators. Focused on ethical, policy-aligned implementation.
Scrum, Kanban, SAFe, and hybrid frameworks across government, SaaS, and regulated enterprise environments — driving velocity without sacrificing quality.
Navigating complex commercial, compliance, and delivery relationships across geographies and sectors, including international outsourcing partnerships.
Embedding quality, testing, and compliance frameworks that balance delivery velocity with accountability — critical in regulated public-sector environments.
End-to-end ownership from MVP validation through to scaled, investment-ready platforms — web, mobile (.NET MAUI), and graph databases (Neo4j).
Bridging strategic intent and operational execution with rigour and clarity — from requirements definition and business analysis through to continuous improvement.
Identifying emerging technologies and translating research insights into actionable delivery strategies — from proof-of-concept through to scalable, investment-ready solutions.
Building high-performing cross-functional teams through clear communication, constructive negotiation, and servant leadership — aligning people, priorities, and outcomes.
Using Claude AI and Gemini AI to generate and iterate process maps, user stories, BRDs, and gap analyses — dramatically reducing documentation cycle time without sacrificing SME review rigour or compliance discipline.
BPMN process modelling, requirements traceability, DoR/DoD ownership, UAT management, and stakeholder facilitation across regulated environments — from federal government digital transformation to NDIS HealthTech platforms.
How I use Claude AI and Gemini AI every day to deliver faster, more defensible business analysis — without sacrificing the governance disciplines that regulated environments require.
I use Claude to generate first-draft process maps from workshop transcripts and meeting notes — identifying actors, decision points, and exception paths. SME review always follows. Output format adapts to Lucidchart, Visio, or Confluence depending on the team.
GenAI accelerates backlog creation from process flows — producing persona-driven user stories with Given/When/Then acceptance criteria. I then layer in NFRs, DoR/DoD compliance, and regulatory constraints that AI consistently misses without prompting.
I use AI to generate structured first drafts of BRDs and functional specs — then manually add requirements traceability, numbered IDs, and linkage to business objectives. This cuts documentation time by 40–60% while preserving audit-ready quality.
AI surfaces structural inefficiencies and redundancies in documented processes — but I validate every flag against regulatory, compliance, and political context before acting. Combined with DMAIC and value stream mapping, this produces genuinely actionable improvement hypotheses.
I prompt Claude to role-play as a sceptical CFO, a compliance officer, or a frontline worker to pressure-test requirements before workshops. Adversarial prompting — not generic personas — surfaces the objections that matter. It's rehearsal, not replacement.
Every AI-assisted artefact I produce is treated as a first draft, validated against SME knowledge, and documented for audit. I design prompting protocols, output review checklists, and disclosure frameworks — ensuring AI accelerates delivery without introducing compliance risk.
Traffic Management Solutions — Speed & Red-Light Violation Capture across multiple Australian states. End-to-end client, vendor, and international team management. Gemini-powered decision-making.
Co-leading product development for NDIS gaming-powered coaching platform. Driving Claude AI integration strategy. 20,000+ coaching hours feeding proprietary AI dataset.
Aged Care CRM implementation (The Lookout Way) in a regulated healthcare environment.
Active Campaign and Analytics Configuration — marketing automation and customer engagement uplift.
Workforce Australia — flagship federal digital transformation. Agile delivery in complex multi-stakeholder public sector environment.
SmartIVR and Usage Insights implementation. Agile iteration management for customer-facing digital products.
Product development across iOS, web, Android, and Salesforce CRM. Fast-paced consumer digital environment.
iOS automation and AI ChatBot system implementation. QA automation frameworks for high-traffic consumer platform.
Identity management and single sign-on Okta authentication implementation.
Project Codename Harmony — car and phone Bluetooth sync. Global automotive technology integration.
Healthcare technology platform implementation and feature enhancements.
GIS product Rosetta — implementation and enhancements across Indian and Canadian markets.
Actively exploring how AI tools can reshape delivery, product, and team capability — responsibly and at scale.
Leading end-to-end delivery of Speed & Red-Light Violation Capture solutions across multiple Australian states — managing client relationships, international vendor teams, and complex jurisdictional compliance requirements.
Applying Gemini as a live thinking partner for technical and commercial decisions — accelerating risk assessment, stakeholder communication, and delivery planning in a high-stakes government technology environment.
Identifying high-impact opportunities to accelerate product development, reduce delivery risk, and unlock new NDIS revenue streams.
Delivering large-scale citizen-facing digital programs across state and federal government — navigating complex multi-stakeholder environments, compliance mandates, and Agile delivery in regulated public sector settings.
A growing collection of credentials spanning project management, agile delivery, AI, and business analysis — click any card to view full size.
Feedback from colleagues, managers, and collaborators across my career.
Glasdon assisted us in a major government digital service deployment. He is a highly proficient digital business analyst across the product management spectrum. He is customer-centric, full of energy and brings people along the journey.
As the Founder of Loup I considered us lucky to have Glasdon as the Business Analyst that contributed greatly to the creation of one of the worlds leading Fitness Apps - Centr by Chris Hemsworth.... read more
I endorse Glasdon without hesitation - He has a great ability to build and cultivate professional relationships. He is easy to contact whenever you need to reach him.... read more
Glasdon was the one that got away unfortunately. He is extremely motivated and has a passion for software testing from hands on testing to strategy. We worked together on automation strategies for a number of projects and technologies that required varied approaches and wins.... read more
Glasdon is a highly skilled professional with great personal qualities. He is diligent and very quick to understand new technology and technical requirements, enabling him to be a leading Automation engineer.... read more
Glasdon did a fantastic job on our web redevelopment project in high-intensity situation. He is proficient in his method and positive in his approach to working with clients, developers or project managers.... read more
I have managed Glasdon directly during his tenure at Rolta Canada. As a member of the Automation team working on Rolta's flagship product - "OnPoint" he was very hard working and diligent.... read more
As soon as you talk to Glasdon you can tell he is very knowledgeable and confident as a QA Analyst/Test Automation professional. He gets the job done on time and at a great level of quality.... read more
Seeking leadership roles where technology, strategy, and human purpose intersect — available for permanent and contract engagements.