Software Project Manager · Senior BA · AI Delivery & GenAI
Google-Certified Senior Software Project Manager and Business Analyst with 20+ years driving digital and AI transformation across GovTech, HealthTech, Energy, and SaaS. Active practitioner of Claude AI and Gemini AI — accelerating requirements documentation, process modelling, and stakeholder analysis while maintaining the governance rigour that regulated environments demand.
McKinnon, Victoria · Open to Permanent & Contract
Two decades delivering technology that matters — combining Google-Certified project management, deep BA practice, and hands-on GenAI expertise with Claude and Gemini.
I am a Google-Certified Senior Software Project Manager and Business Analyst with 20+ years driving digital and AI transformation across complex, regulated environments. My work combines end-to-end project delivery with deep BA practice — translating ambiguity into measurable outcomes across GovTech, HealthTech, Energy, Aged Care, and SaaS.
I use Claude AI and Gemini AI daily as strategic co-pilots — accelerating process mapping, user story generation, BRD authoring, and stakeholder analysis while applying them as thinking partners for business strategy, technical decision-making, and AI-assisted development. My GenAI practice is built on governance: every AI-generated artefact is validated against SME knowledge, compliance requirements, and audit standards — delivering velocity without risk and responsible adoption at scale.
I currently serve as AI Delivery Partner at Crank — a purpose-built platform supporting autistic children and adults through gaming-powered life skills coaching — where I lead AI integration strategy, driving Claude AI implementation across the platform's coaching and development workflows. Prior to this, I held the role of Software Project Manager at Sensys Gatso Group, leading end-to-end delivery of Traffic Management Solutions across Australian states and jurisdictions.
Six areas where I consistently deliver — whether inside a government agency, a SaaS startup, or a regulated enterprise.
Embedding AI-driven automation and decision-support systems using Claude and Gemini as strategic accelerators. Focused on ethical, policy-aligned implementation.
Scrum, Kanban, SAFe, and hybrid frameworks across government, SaaS, and regulated enterprise environments — driving velocity without sacrificing quality.
Navigating complex commercial, compliance, and delivery relationships across geographies and sectors, including international outsourcing partnerships.
Embedding quality, testing, and compliance frameworks that balance delivery velocity with accountability — critical in regulated public-sector environments.
End-to-end ownership from MVP validation through to scaled, investment-ready platforms — web, mobile (.NET MAUI), and graph databases (Neo4j).
Bridging strategic intent and operational execution with rigour and clarity — from requirements definition and business analysis through to continuous improvement.
Using Claude AI and Gemini AI to generate and iterate process maps, user stories, BRDs, and gap analyses — dramatically reducing documentation cycle time without sacrificing SME review rigour or compliance discipline.
BPMN process modelling, requirements traceability, DoR/DoD ownership, UAT management, and stakeholder facilitation across regulated environments — from federal government digital transformation to NDIS HealthTech platforms.
Two decades of project leadership and BA expertise — now amplified by hands-on GenAI co-piloting with Claude and Gemini to accelerate teams, sharpen decisions, and deliver measurable value. Every AI-generated artefact is validated against SME knowledge, compliance requirements, and audit standards — ensuring velocity without risk and responsible adoption at scale.
I lead cross-functional teams from initiation through to go-live — setting direction, clearing blockers, and holding the delivery rhythm across agile and hybrid environments. My leadership style is servant-first but outcomes-driven, balancing team autonomy with clear accountability.
I translate ambiguous business objectives into structured, traceable requirements — using BPMN process modelling, facilitated workshops, and GenAI-assisted first-draft documentation. Every artefact is validated by SMEs and aligned to strategic intent before it enters a backlog.
I use Claude and Gemini as active co-pilots — generating first drafts, stress-testing decisions, and accelerating analysis in real time. At Crank I lead end-to-end AI implementation: scoping use cases, designing prompting protocols, and integrating AI into live delivery workflows with governance built in from day one.
I manage relationships across government ministers, C-suite sponsors, technical leads, and frontline operators — translating complexity into clarity and building the trust that keeps programs on track. I use GenAI to pressure-test stakeholder positions and sharpen communication before high-stakes engagements.
Leading AI integration strategy and delivery for the NDIS gaming-powered coaching platform. Driving Claude AI implementation across development workflows. 20,000+ coaching hours feeding proprietary AI dataset underpinning platform intelligence.
End-to-end software project management for an NDIS HealthTech platform. Overseeing delivery across .NET MAUI and Neo4j graph database platforms. Scrum-based team leadership, stakeholder management, and product roadmap ownership.
Established BA practice from the ground up for a purpose-built coaching platform supporting autistic children and adults. Requirements definition, process mapping, user story development, and platform feature analysis.
Traffic Management Solutions — Speed & Red-Light Violation Capture across multiple Australian states. End-to-end client, vendor, and international team management. Gemini-powered decision-making.
Aged Care CRM implementation (The Lookout Way) in a regulated healthcare environment.
Active Campaign and Analytics Configuration — marketing automation and customer engagement uplift.
Workforce Australia — flagship federal digital transformation. Agile delivery in complex multi-stakeholder public sector environment.
SmartIVR and Usage Insights implementation. Agile iteration management for customer-facing digital products.
Product development across iOS, web, Android, and Salesforce CRM. Fast-paced consumer digital environment.
iOS automation and AI ChatBot system implementation. QA automation frameworks for high-traffic consumer platform.
Identity management and single sign-on Okta authentication implementation.
Project Codename Harmony — car and phone Bluetooth sync. Global automotive technology integration.
Healthcare technology platform implementation and feature enhancements.
GIS product Rosetta — implementation and enhancements across Indian and Canadian markets.
Actively exploring how AI tools can reshape delivery, product, and team capability — responsibly and at scale.
Leading active Claude AI implementation across the NDIS gaming-powered coaching platform — integrating AI into product development workflows, user story generation, and coaching intelligence to accelerate platform capability and unlock new revenue streams.
Delivering large-scale citizen-facing digital programs across state and federal government — navigating complex multi-stakeholder environments, compliance mandates, and Agile delivery in regulated public sector settings.
Continuously investing in leadership, AI literacy, and delivery craft — pursuing certifications, building new skills, and staying at the frontier of what's possible at the intersection of technology and human capability.
A growing collection of credentials spanning project management, agile delivery, AI, and business analysis — click any card to view full size.
Feedback from colleagues, managers, and collaborators across my career.
Glasdon assisted us in a major government digital service deployment. He is a highly proficient digital business analyst across the product management spectrum. He is customer-centric, full of energy and brings people along the journey.
As the Founder of Loup I considered us lucky to have Glasdon as the Business Analyst that contributed greatly to the creation of one of the worlds leading Fitness Apps - Centr by Chris Hemsworth.... read more
I endorse Glasdon without hesitation - He has a great ability to build and cultivate professional relationships. He is easy to contact whenever you need to reach him.... read more
Glasdon was the one that got away unfortunately. He is extremely motivated and has a passion for software testing from hands on testing to strategy. We worked together on automation strategies for a number of projects and technologies that required varied approaches and wins.... read more
Glasdon is a highly skilled professional with great personal qualities. He is diligent and very quick to understand new technology and technical requirements, enabling him to be a leading Automation engineer.... read more
Glasdon did a fantastic job on our web redevelopment project in high-intensity situation. He is proficient in his method and positive in his approach to working with clients, developers or project managers.... read more
I have managed Glasdon directly during his tenure at Rolta Canada. As a member of the Automation team working on Rolta's flagship product - "OnPoint" he was very hard working and diligent.... read more
As soon as you talk to Glasdon you can tell he is very knowledgeable and confident as a QA Analyst/Test Automation professional. He gets the job done on time and at a great level of quality.... read more
Seeking leadership roles where technology, strategy, and human purpose intersect — available for permanent and contract engagements.