Senior PM & BA  ·  AI Delivery Partner  ·  GenAI

Glasdon
Falcao

Software Project Manager  ·  Senior BA  ·  AI Delivery & GenAI

Google-Certified Senior Software Project Manager and Business Analyst with 20+ years driving digital and AI transformation across GovTech, HealthTech, Energy, and SaaS. Active practitioner of Claude AI and Gemini AI — accelerating requirements documentation, process modelling, and stakeholder analysis while maintaining the governance rigour that regulated environments demand.

Software Project Management Business Analysis GenAI · Claude AI · Gemini Process Modelling GovTech · HealthTech Enterprise Agile · SAFe NDIS · SaaS
Glasdon Falcao

Glasdon Falcao

McKinnon, Victoria  ·  Open to Permanent & Contract

20+ Years Experience
4 Continents
10+ Industries

🏅 Google-Certified Software Project Manager & BA
Google Project Management Certificate
Databricks Generative AI Fundamentals
PMI Generative AI for PMs
RMIT Advanced Product Management

www.linkedin.com/in/glasdonfalcao

Where Project Management Meets Business Analysis & GenAI

Two decades delivering technology that matters — combining Google-Certified project management, deep BA practice, and hands-on GenAI expertise with Claude and Gemini.

McKinnon, Victoria, Australia
0452 417 297

I am a Google-Certified Senior Software Project Manager and Business Analyst with 20+ years driving digital and AI transformation across complex, regulated environments. My work combines end-to-end project delivery with deep BA practice — translating ambiguity into measurable outcomes across GovTech, HealthTech, Energy, Aged Care, and SaaS.

I use Claude AI and Gemini AI daily as strategic co-pilots — accelerating process mapping, user story generation, BRD authoring, and stakeholder analysis while applying them as thinking partners for business strategy, technical decision-making, and AI-assisted development. My GenAI practice is built on governance: every AI-generated artefact is validated against SME knowledge, compliance requirements, and audit standards — delivering velocity without risk and responsible adoption at scale.

I currently serve as AI Delivery Partner at Crank — a purpose-built platform supporting autistic children and adults through gaming-powered life skills coaching — where I lead AI integration strategy, driving Claude AI implementation across the platform's coaching and development workflows. Prior to this, I held the role of Software Project Manager at Sensys Gatso Group, leading end-to-end delivery of Traffic Management Solutions across Australian states and jurisdictions.

Core Capabilities

Six areas where I consistently deliver — whether inside a government agency, a SaaS startup, or a regulated enterprise.

🤖
AI Strategy & Responsible Adoption

Embedding AI-driven automation and decision-support systems using Claude and Gemini as strategic accelerators. Focused on ethical, policy-aligned implementation.

🔄
Enterprise Agile Transformation

Scrum, Kanban, SAFe, and hybrid frameworks across government, SaaS, and regulated enterprise environments — driving velocity without sacrificing quality.

🌏
Global Stakeholder & Vendor Management

Navigating complex commercial, compliance, and delivery relationships across geographies and sectors, including international outsourcing partnerships.

🛡️
Governance, Risk & Assurance

Embedding quality, testing, and compliance frameworks that balance delivery velocity with accountability — critical in regulated public-sector environments.

📱
Product & Platform Leadership

End-to-end ownership from MVP validation through to scaled, investment-ready platforms — web, mobile (.NET MAUI), and graph databases (Neo4j).

⚙️
Business & Process Excellence

Bridging strategic intent and operational execution with rigour and clarity — from requirements definition and business analysis through to continuous improvement.

📋
GenAI-Augmented Business Analysis

Using Claude AI and Gemini AI to generate and iterate process maps, user stories, BRDs, and gap analyses — dramatically reducing documentation cycle time without sacrificing SME review rigour or compliance discipline.

🔍
Requirements & Process Excellence

BPMN process modelling, requirements traceability, DoR/DoD ownership, UAT management, and stakeholder facilitation across regulated environments — from federal government digital transformation to NDIS HealthTech platforms.

Delivering with confidence

Two decades of project leadership and BA expertise — now amplified by hands-on GenAI co-piloting with Claude and Gemini to accelerate teams, sharpen decisions, and deliver measurable value. Every AI-generated artefact is validated against SME knowledge, compliance requirements, and audit standards — ensuring velocity without risk and responsible adoption at scale.

Leadership in practice
CRANK – No Barriers (NDIS)
Leading Claude AI implementation — directing use case scoping, AI-assisted development team management, and integration strategy across .NET MAUI and Neo4j platforms.
Sensys Gatso Group
Led end-to-end delivery of Traffic Management Solutions across multiple Australian states — directing international vendor teams, managing government client relationships, and translating jurisdictional compliance into structured delivery.
Dept. Employment & Workforce Australia
Delivered BRDs, requirements traceability matrices, and agile backlogs for a flagship federal digital transformation — leading BA workstream under Commonwealth Digital Service Standard governance.
🚀
Delivery Leadership & Team Direction

I lead cross-functional teams from initiation through to go-live — setting direction, clearing blockers, and holding the delivery rhythm across agile and hybrid environments. My leadership style is servant-first but outcomes-driven, balancing team autonomy with clear accountability.

🗺️
Strategic Requirements & Process Modelling

I translate ambiguous business objectives into structured, traceable requirements — using BPMN process modelling, facilitated workshops, and GenAI-assisted first-draft documentation. Every artefact is validated by SMEs and aligned to strategic intent before it enters a backlog.

🤖
GenAI Co-Piloting & AI Implementation

I use Claude and Gemini as active co-pilots — generating first drafts, stress-testing decisions, and accelerating analysis in real time. At Crank I lead end-to-end AI implementation: scoping use cases, designing prompting protocols, and integrating AI into live delivery workflows with governance built in from day one.

📋
Stakeholder Leadership & Executive Communication

I manage relationships across government ministers, C-suite sponsors, technical leads, and frontline operators — translating complexity into clarity and building the trust that keeps programs on track. I use GenAI to pressure-test stakeholder positions and sharpen communication before high-stakes engagements.

Professional Experience

Jan 2026 – Present
AI Delivery Partner / Lead
CRANK – No Barriers · Melbourne, VIC

Leading AI integration strategy and delivery for the NDIS gaming-powered coaching platform. Driving Claude AI implementation across development workflows. 20,000+ coaching hours feeding proprietary AI dataset underpinning platform intelligence.

Jan 2022 – Dec 2025
Software Project Manager / Consultant
CRANK – No Barriers · Melbourne, VIC

End-to-end software project management for an NDIS HealthTech platform. Overseeing delivery across .NET MAUI and Neo4j graph database platforms. Scrum-based team leadership, stakeholder management, and product roadmap ownership.

Sep 2020 – Dec 2021
Senior Business Analyst
CRANK – No Barriers · Melbourne, VIC

Established BA practice from the ground up for a purpose-built coaching platform supporting autistic children and adults. Requirements definition, process mapping, user story development, and platform feature analysis.

Feb 2025 – Jun 2026
Software Project Manager
Sensys Gatso Group · Australia

Traffic Management Solutions — Speed & Red-Light Violation Capture across multiple Australian states. End-to-end client, vendor, and international team management. Gemini-powered decision-making.

Oct – Dec 2024
Project Business Analyst
Mercy Health · Richmond, VIC

Aged Care CRM implementation (The Lookout Way) in a regulated healthcare environment.

Aug 2022 – Aug 2023
Senior Business Analyst
Greyhound Australia · Melbourne, VIC

Active Campaign and Analytics Configuration — marketing automation and customer engagement uplift.

Dec 2020 – Jul 2022
Senior BA & Consultant
Dept. of Employment & Workplace Relations · Canberra

Workforce Australia — flagship federal digital transformation. Agile delivery in complex multi-stakeholder public sector environment.

Nov 2019 – Nov 2020
Iteration Manager & Senior BA
Origin Energy · Melbourne, VIC

SmartIVR and Usage Insights implementation. Agile iteration management for customer-facing digital products.

Aug 2018 – Nov 2019
Senior BA & Product Owner
Centr · Melbourne, VIC

Product development across iOS, web, Android, and Salesforce CRM. Fast-paced consumer digital environment.

Dec 2016 – Jul 2018
Business & QA Automation Analyst
Sportsbet · Melbourne, VIC

iOS automation and AI ChatBot system implementation. QA automation frameworks for high-traffic consumer platform.

May 2016 – Dec 2016
Digital Transformation Analyst
AGL Energy · Melbourne, VIC

Identity management and single sign-on Okta authentication implementation.

Dec 2013 – Feb 2015
Technical Lead
Capgemini · Mumbai, India

Project Codename Harmony — car and phone Bluetooth sync. Global automotive technology integration.

May 2012 – Oct 2013
Senior Technical BA & QA Lead
openDoctor · Mumbai, India

Healthcare technology platform implementation and feature enhancements.

Jul 2004 – Jul 2010
Developer Analyst Lead
Rolta India Limited · Mumbai & Toronto

GIS product Rosetta — implementation and enhancements across Indian and Canadian markets.

Where I'm Headed

Actively exploring how AI tools can reshape delivery, product, and team capability — responsibly and at scale.

GovTech / Public Sector HealthTech / NDIS Energy & Utilities Financial Services Transport & Traffic Aged Care Consumer SaaS
01

Claude AI Implementation at Crank

Leading active Claude AI implementation across the NDIS gaming-powered coaching platform — integrating AI into product development workflows, user story generation, and coaching intelligence to accelerate platform capability and unlock new revenue streams.

02

State & Federal Digital Transformation

Delivering large-scale citizen-facing digital programs across state and federal government — navigating complex multi-stakeholder environments, compliance mandates, and Agile delivery in regulated public sector settings.

03

Personal & Professional Growth

Continuously investing in leadership, AI literacy, and delivery craft — pursuing certifications, building new skills, and staying at the frontier of what's possible at the intersection of technology and human capability.

Certifications

A growing collection of credentials spanning project management, agile delivery, AI, and business analysis — click any card to view full size.

AI for Project Managers
Jobescape · 2026
AI for Project Managers
Google PM Professional Certificate
Google · Coursera · Feb 2026
Google Project Management Professional Certificate
Agile Project Management
Google · Coursera · Feb 2026
Agile Project Management
Maximize Productivity With AI Tools
Google · Coursera · Jul 2025
Maximize Productivity With AI Tools
Project Management Diploma – IBMI
IBMI Berlin · Aug 2023
Project Management Diploma
Innovation Management Diploma – IBMI
IBMI Berlin · Aug 2023
Innovation Management Diploma
Agile Business Analysis – IIBA Gold
IIBA · May 2020 · Gold Award
Agile Business Analysis
Use AI Responsibly – Google
Google · Coursera · Jul 2025
Use AI Responsibly
Advanced Product Management – RMIT
RMIT University · Jan 2022
Advanced Product Management
Databricks Generative AI Fundamentals
Databricks Academy · Feb 2025
Generative AI Fundamentals

LinkedIn Recommendations

Feedback from colleagues, managers, and collaborators across my career.

"

Glasdon assisted us in a major government digital service deployment. He is a highly proficient digital business analyst across the product management spectrum. He is customer-centric, full of energy and brings people along the journey.

Mark Volpato
Government Consulting — Making government easier by personalising services and experiences
"

As the Founder of Loup I considered us lucky to have Glasdon as the Business Analyst that contributed greatly to the creation of one of the worlds leading Fitness Apps - Centr by Chris Hemsworth.... read more

Paul Waldren
Chairman, Principle Media Group. Chairman Wild Child P/L.
"

I endorse Glasdon without hesitation - He has a great ability to build and cultivate professional relationships. He is easy to contact whenever you need to reach him.... read more

Ranjeev Singh Gautam
Co-Founder | Enterprise HR & Operations Leader | Ex-President | Ex-CHRO | Driving Growth, Governance & Global Workforce Transformation
"

Glasdon was the one that got away unfortunately. He is extremely motivated and has a passion for software testing from hands on testing to strategy. We worked together on automation strategies for a number of projects and technologies that required varied approaches and wins.... read more

Stuart Wilson
Application Delivery | Software Engineering & Test | Scalable Quality
"

Glasdon is a highly skilled professional with great personal qualities. He is diligent and very quick to understand new technology and technical requirements, enabling him to be a leading Automation engineer.... read more

Satinath Sarkar
Accelerating Drug Discovery
"

Glasdon did a fantastic job on our web redevelopment project in high-intensity situation. He is proficient in his method and positive in his approach to working with clients, developers or project managers.... read more

Adam Gilbert
Digital leader. I love UX, great content and an accessible web for all
"

I have managed Glasdon directly during his tenure at Rolta Canada. As a member of the Automation team working on Rolta's flagship product - "OnPoint" he was very hard working and diligent.... read more

Archana Sharma
VP, Canada Technology Services, Serco
"

As soon as you talk to Glasdon you can tell he is very knowledgeable and confident as a QA Analyst/Test Automation professional. He gets the job done on time and at a great level of quality.... read more

Karl Thomas
Senior Full Stack Developer
View All Recommendations on LinkedIn
Skills & ATS Keywords
Business AnalysisGenAI RequirementsPrompt EngineeringClaude AIGemini AIProcess ModellingBPMNUser StoriesAcceptance CriteriaBRDRequirements TraceabilityStakeholder FacilitationGap AnalysisAI StrategyResponsible AI Public SectorGovTechHealthTech NDISAgileScrumSAFe KanbanProject ManagementProduct Management Program ManagementDelivery Management Stakeholder ManagementVendor Management OutsourcingGovernanceRisk & Assurance QATest ManagementBusiness Analysis Process Improvement SaaSB2CMVP Mobile App DevelopmentTeam Leadership Cross-functional TeamsRegulated Environments Traffic ManagementAged Care EnergyFinancial Services

Open to New Opportunities

Seeking leadership roles where technology, strategy, and human purpose intersect — available for permanent and contract engagements.

✓ Permanent ✓ Contract
Business Lead & Analyst Roles
Business Analyst Senior Business Analyst GenAI Business Analyst Business Lead AI Enablement Analyst Product Owner
Delivery & Leadership Roles
Head of Delivery Senior Project Manager Program Manager Product Manager AI Transformation Lead Digital Transformation Leader
Projects & Consulting
AI Implementation Projects Digital Transformation Projects GovTech & Public Sector HealthTech / NDIS Agile Coaching & Consulting
Send Me a Message